Get in Touch
There is no call center here and no ticket queue. When you contact Breathe Divinity the message reaches the same small team that packs the orders. It means replies are written by someone who can actually look at your parcel rather than read from a script.
How to Contact Breathe Divinity
Use the form at the bottom of this page and it reaches us directly.
Include your order number if you already have one. That single detail turns a three-message conversation into one reply.
If the question is about one piece, give us the print name and the colorway instead of describing it. Nightveil and Nocturnal look close to identical in a phone photograph, and so do half the black grounds.
When You Will Hear Back
Messages are answered in the order they arrive. There is no separate queue that jumps ahead of anyone.
Weekends are slower than weekdays. If something is urgent because a parcel is moving, say so in the first line rather than at the end.
What to Send with a Problem
Photographs settle almost everything. For a damaged piece, send one of the whole garment and one close up on the print, plus the packaging if that was damaged too.
For a sizing question, the flat measurements of something you already wear are worth more than a description of your build.
Sending a Piece Back
The returns page sets out what can come back, what cannot, and how to start one before you post anything.
Read the returns pageRepairs and Alterations
If a seam has gone or a piece needs taking up rather than sending back, there is a separate page for that.
See repairsFinding an Order in Transit
Tracking questions are usually faster to answer yourself than to ask about, so start there.
Track an orderBefore You Write In
Four questions come up more than any others, and the answers are here rather than in a reply you have to wait for.
Can I change the size after ordering?
Only before the parcel is handed to the carrier, and that can be quick. Write in straight away with the order number and the size you want instead, and we will tell you whether it is still there.
Can I change the delivery address?
Same answer, same reason. Once the carrier has scanned the parcel in, they control where it goes and nothing on our side can redirect it.
Do you restock a colorway once it sells out?
It happens, without a timetable. Drawings that behave tend to reappear on a different ground rather than vanish. We do not hold stock back, so there is no date to give you.
Will you make a print on a different garment?
No, not as a one-off. A drawing is positioned for the cuts it already sits on; putting it on a different shape means redrawing the placement and pulling a fresh sample first. That is a production job.
Read our privacy policy to see how we handle your details.