Questions People Actually Ask

Four sizes are live right now: S, M, L and XL. Nothing smaller and nothing larger, and there is no half size hiding anywhere in between.

Yes, deliberately. The cut varies between a tee and a hoodie, but the labels mean the same thing. A size that fits you on one shelf will fit on another once you allow for a longer sleeve or a heavier body.

On tops, size up if you want the shoulder seam to drop or if something is going underneath. On sweatpants, take the smaller one and let the drawstring do the work. The legging is the exception and should be taken at your true size, because there is nothing to adjust.

It depends on the drawing. The Eclipse and Nightmare drawings fill the back panel and repeat small at the chest. Archangel is a front print. The Bloodlust bottoms carry lettering down one leg. Each product page says which.

No. The same artwork sits on every ground it is offered in. What changes is how much of the fine linework carries at a distance. It is why a pale ground reads busier than a dark one.

Archangel, by count: the same drawing runs across seven long sleeves. Nightmare covers the most ground, though — a hoodie, a tee, a tank, a bodysuit and a pair of sweatpants, head to ankle on its own.

Not to order. Moving a drawing onto another cut is a production run, not a request, so what is listed is what exists.

Cool water, inside out, gentle cycle. That is most of it. The care page goes through the rest, including what to do with the heavier lettering on the bottoms.

Better not. Heat is what hardens ink and eventually cracks it, so drying does more damage than washing ever will. If the dryer is unavoidable, take the piece out while it still feels cool.

No, and it passes. A fresh graphic sits slightly firm against the cloth and softens over the first few wears and the first cool wash. Do not try to speed that up with heat.

Not over the print. Iron the inside on a low setting and work around the graphic, because an iron will flatten and gloss it in seconds.

The site is finished; those shelves are not. Kids, tracksuits, shorts, short sets, sweaters, accessories, beanies and caps are open and honest about having nothing in them, rather than hidden until there is.

Sometimes, and never on a promised date. Nothing is guaranteed and the sale rail never restocks. A print that behaves well on cloth tends to return on a ground rather than disappear.

Only before the parcel is handed to the carrier, which can be quick. Write in with the order number straight away, and we will tell you whether there is still time.

Anywhere that appears in the address step at checkout. If your country is not listed there, we cannot send to it yet.

Usually not. Carriers scan a parcel at their own pace and a quiet day or two is normal. If it has sat still through several expected scans and the estimate has passed, send us the order number and we will chase it.

Yes, and they are the sensible answer when you are unsure of someone's size.

Anything unworn, unwashed and still tagged, including a size that turned out wrong. Anything washed, worn out of the house or missing its tags cannot come back.

It is handled as a return plus a fresh order rather than a straight swap. That sounds clumsy and is faster in practice, because it stops your size being claimed while a parcel is in transit.

Photograph it before anything else, including a close-up of the print, and send those with the order number. Do not wash it, because a washed piece cannot be returned.